Have questions?
- What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the goods. Please ensure the product is unused and in its original packaging. For detailed information and procedures regarding returns, please visit our return policy page.
- How do I track my order?
Once your order has shipped, we will send you a tracking number via email. You can use this number to track your order status on our shipping partner’s website.
- Do you offer international shipping?
Yes, we currently support international shipping. Specific shipping costs and delivery times will vary depending on the destination and will be displayed at checkout.
- What if I can’t find the product I want on the website?
If you cannot find the product you need on the website, please contact us via our customer service email (xiao@joyfultoy.store). We will do our best to help you find the product you need or provide relevant suggestions.
- What is your product warranty policy?
All our remote control car products are covered by a limited warranty, the specific terms of which vary by product. Please refer to the instruction manual for each product or our warranty policy page for detailed information.
- How to contact customer service?
You can contact us via email (xiao@joyfultoy.store) or by calling our customer service hotline (785-971-5422). Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time).
- What payment methods are available on the website?
We support multiple payment methods, including credit cards (Visa, MasterCard), PayPal, and other major payment methods. You can select your preferred payment method on the checkout page.
- How to create an account?
You can click the “Register” button in the upper right corner of our website and fill in the relevant information to create a new account. After registering, you will have a more convenient shopping experience, including order tracking and fast checkout.
If you have any other questions, please feel free to contact us. We are happy to help!