Returns or Exchanges

At JOYFUL TOYS LLC, we are committed to ensuring your satisfaction with your purchase. If you are dissatisfied with any product you purchased, here is our refund policy:

Refund Policy Overview
Refund Period
You can request a refund within 30 days of receiving the product. Requests made after this period will not be eligible for a refund.

Eligibility for a Refund
To be eligible for a refund, the product must meet the following requirements:

It must be in its original packaging and unopened.

The product must not be used, damaged, or contaminated.

Please attach the original receipt or order confirmation email.

Requesting a Refund
To request a refund, please contact our customer service team via email (xiao@joyfultoy.store) with the following information:

Order Number
Reason for Refund
Photo of the product (if applicable)

Refund Processing
Once we receive your refund request, we will review it, and you will receive your refund within 7-10 business days after confirming that you meet the refund requirements. The refund will be returned to your original payment method.

Shipping Policy
For returns due to customer reasons (such as dissatisfaction or a change of mind), you will be responsible for the return shipping costs. If the product has quality issues or the wrong item was shipped, we will cover the shipping costs.

Special Circumstances
In some cases, items that may not be refundable include:

Discounted or promotional items.

Personalized items.

After-Sales Service Support
If you encounter any problems or have any questions during the refund process, please contact our customer service team. We are happy to assist you. Thank you for your trust and support of JOYFUL TOYS LLC. We strive to ensure you have a pleasant shopping experience!